Return Policy

You may request a return within 30 days of the delivery date shown on your order tracking. Requests submitted after this window cannot be accepted.

To begin a return, please contact our customer support team with your order number. We will provide return instructions and, when applicable, a return shipping address.

To be eligible for a return, items must meet the following conditions:

• Be unused and in the same condition as received.
• Be returned in the original packaging, with any included accessories and documentation.
• Be accompanied by proof of purchase, such as the order confirmation email.

Items that show signs of use, wear, or damage caused after delivery may not qualify for a full refund.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, additional processing time may apply before the refund appears on your statement.

Original shipping fees are non-refundable, except in cases where the return is the result of an error on our part or a damaged or defective product.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or full refund at no additional cost, including return shipping when required.

We carefully inspect each item before shipping, but in the rare event something goes wrong, we are committed to making it right.

The following items are not eligible for return:

• Items marked as final sale or clearance at the time of purchase.
• Gift cards.
• Items that have been used, washed, or assembled.
• Items returned without prior authorization from our customer support team.

If you have any questions about a return or need help starting the process, our team is ready to assist.

Maskan LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@maskan.info

We respond to every inquiry within one business day, Monday through Friday.