Shipping Policy

Orders are processed Monday through Friday, excluding U.S. federal holidays. Most orders are prepared and handed to the carrier within 1–3 business days of order confirmation.

During promotional periods or peak seasons, processing may take slightly longer. You will receive an order confirmation email immediately after checkout and a shipping confirmation email once your order leaves our facility.

Standard U.S. shipping typically arrives within 3–7 business days after dispatch, depending on your location. Expedited shipping options, when selected at checkout, generally arrive within 2–3 business days.

Estimated delivery times are provided by the carrier and are not guaranteed. Actual delivery dates may vary due to factors outside of our control, including weather, carrier capacity, and regional service conditions.

Once your order has shipped, you will receive an email containing your tracking number and a link to follow your package. Tracking information may take up to 24 hours to update after a label is created.

If you have not received tracking details within three business days of your order confirmation, please contact our support team.

While we work closely with our carriers to deliver every order on time, occasional delays may occur due to:

• Severe weather or natural events.
• Carrier service interruptions or capacity issues.
• High-volume shopping periods and holidays.
• Incorrect or incomplete shipping addresses.

If your order is significantly delayed beyond the carrier's estimate, please reach out and we will help investigate.

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are unable to redirect packages once they have shipped.

If a package is returned to us due to an incorrect address, refused delivery, or failure to retrieve from a carrier facility, we will contact you to arrange reshipment. Additional shipping fees may apply.

If your package is marked as delivered but cannot be located, please first check with neighbors and household members, and review any safe-drop locations near your address. Most missing packages are found within 24–48 hours.

If your package is confirmed lost or arrives damaged, please contact us within 7 days of the delivery date. Provide your order number and, in the case of damage, clear photos of the item and packaging. We will work with the carrier to file a claim and arrange a replacement or refund as appropriate.

For additional assistance, contact support@maskan.info.